All orders are processed within 24-48 hours of being received. Once your item is shipped we will send you a confirmation email with tracking. As we ship internationally, shipping times may vary from country to country. Average shipping times are as follows:
United States: most orders arrive within 3-5 days occasionally up to 12 business days
Australia: 8-12 business days Canada + UK: 12-20 business days Worldwide: 12-30 business days
Please note that due to unexpected delays, shipping times can be longer. Please allow up to 20 days for your order to arrive. If you have any questions, feel free to contact us at customers@woodfountainpens.com
We accept returns within 30 days. Once 30 days have exceeded since your purchase, unfortunately, we can’t offer any refunds. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Certain sale items may not qualify for returns unless they arrive damaged.
