Frequently Asked Questions

Yes! All products shipped worldwide!

All orders are processed within 24-48 hours of being received. Once your item is shipped we will send you a confirmation email with tracking. As we ship internationally, shipping times may vary from country to country. Average shipping times are as follows:

United States:  most orders arrive within 3-5 days occasionally up to 12 business days

Australia:          8-12 business days
Canada + UK:   12-20 business days
Worldwide:      12-30 business days

Please note that due to unexpected delays, shipping times can be longer. Please allow up to 20 days for your order to arrive. If you have any questions, feel free to contact us at customers@woodfountainpens.com

It is FREE! We do not charge any shipping fee and we will never charge.

We accept returns within 30 days. Once 30 days have exceeded since your purchase, unfortunately, we can’t offer any refunds. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Certain sale items may not qualify for returns unless they arrive damaged.

Before you return the item, please contact us at customers@woodfountainpens.com

We accept Credit/Debit cards and Paypal and Google Pay payments.

Yes. A common misunderstanding is that a Paypal account is needed in order to make payments through Paypal. This is incorrect, even without a Paypal account, you can still make payments through Paypal, all that is needed is a valid Debit/Credit card.

Placing an order is easy. Just click on the product category you wish to browse, select an item, add it to your shopping bag and checkout.  If you have any issues purchasing, please contact us at: customers@woodfountainpens.com

Once your order has shipped, you will receive a shipment notification email along with a tracking number. The tracking number will let you see the progress of your order and estimated time of arrival. Please note that it may take 5 business days from the time your order is scanned by the carrier until you have updated information. You can also track your order anytime online; all you need is your tracking number that we provide.